Mark O’Black

Technical Writer | Pittsburgh, PA

Portfolio


I’m a versatile communicator with experience in technical writing, marketing and communications, and graphic design who enjoys creating clear, concise, and user-friendly content. Use the following links to check out some of my work.

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Technical Writing

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Copywriting & Marketing

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Instructional Videos

Resume


As an organized individual with strong attention to detail and over five years of experience developing technical communications, I'm well versed in creating content that meets the needs of its target audience. I also have a solid track record of meeting project deadlines and collaborating effectively with teammates, stakeholders, and subject matter experts (SMEs) when creating or editing customer-facing content.

Technical Skills

  • Adobe Acrobat and Creative Suite
  • Camtasia
  • Git and GitHub
  • HTML, CSS, and JavaScript
  • Jira
  • Markdown
  • Microsoft Office
  • OpenAPI Specification (OAS)
  • Postman
  • Snagit

Experienced With

  • API documentation
  • Content strategy
  • Copywriting and editing
  • Customer service
  • Graphic design
  • Marketing
  • Project management
  • Strategic communication planning
  • Technical writing
  • User experience (UX) design

About


Mark O'Black profile picture

Hi, I’m Mark! I work remotely as a technical writer for a cybersecurity software company based in Arlington, VA. Recently, I obtained a Master of Fine Arts (MFA) in media arts and technology at Duquesne University, where my concentration was in interactive design.

In my free time, I enjoy running, reading, writing, and growing my technical communication skills. My goal is to pursue opportunities where I can blend my UX skills and technical writing experience to deliver delightful and frictionless experiences to customers when they use a company’s product or service.

©2024 Mark E. O’Black