About

Image: Mark O'Black Profile Picture

Hi, I'm Mark! Currently, I work as a technical writer for ThreatConnect. In my role, I develop documentation and training materials for the ThreatConnect platform and application programming interface (API). To produce effective and accurate documentation, I work with subject matter experts in the company's engineering, product management, and customer success departments. In this role, my goal is to provide customers with user-friendly content that enables them to quickly and easily complete tasks within the platform.

Outside of work, I spend my free time writing, creating illustrations and designs, and running. I'm also completing a master's degree in interactive design, with my goal being to pursue a career where I can blend my UX and technical writing skills. I believe each of these fields offers the opportunity to shape the user experience and help empower anyone using a product or service by providing clear messaging, whether it's through documentation or an app's interface and copy. Doing so allows users to enjoy using a product or service, quickly resolve problems they encounter, and place their trust in a company.

Skills

Languages & Frameworks

  • HTML
  • CSS
  • JavaScript
  • jQuery
  • Bootstrap
  • Git

Software & Tools

  • Adobe Illustrator
  • Adobe Photoshop
  • Adobe XD
  • Axure RP
  • TechSmith Camtasia
  • TechSmith Snagit